MATLAB: I downloaded using the download agent, why am I missing the installer.exe needed to install MATLAB on Windows

MATLAB

I have downloaded MathWorks products using the Java agent, but cannot start the installer as there is no installer executable in the download folder. Only the product .zip files are present.

Best Answer

During the automatic download, an antivirus or security application may prevent the installer.exe from being downloaded. Only the executable file is blocked as the product .zip files are downloaded. We have seen this issue with Norton Antivirus, but other vendor's software can also cause this issue.

To resolve this issue, disable the antivirus program during download, or perform a manual download of the installer.exe file and allow to download.

In order to initate a manual download, cancel out of the Download Agent when it launches, and click the link for 'Manual Download' within the text on the right side of the screen:

If you experience problems using the Download Agent, try Manual Download

This will bring you to a screen with instructions on how to use the files you're looking to download from our side, as well as a download button for each, including the installer which is the first file in the list.

Related Solutions

MATLAB: Does the MATLAB installer hang on “Verifying” when installing on a MAC

The downloaded installer .dmg may be corrupt or incomplete. It is recommended to try running the installation again using a newly downloaded installer. You can download a new copy of the installer using the following link:

https://www.mathworks.com/downloads/

If the issue continues even after using the new installer, please follow the instructions listed below:

From the Finder in Mac OS X, hit Command + Shift + G and enter the following path:\n
```
/System/Library/CoreServices/
```
Locate the app named “Installer.app” from this directory and launch it.
Once launched and completed, navigate back to the location where your failing installer .dmg is located and launch it again.

The installer should proceed normally at this point.

MATLAB: Do I get the error message “installer.exe is not a valid win32 application” when trying to start installer which was downloaded from MathWorks

This error message indicates that the installer executable is corrupt or did not download fully. In some cases, virus scanners can change the content of files (e.g. EXE-Files) during the download. When this happens it is possible that the downloaded Installer will produce the error message above.

To work around this conflict, try downloading the installer again. If you have a virus scanner (such as Kaspersky or McAfee), you can also temporarily disable the virus scanner while downloading and when running the MATLAB installer. After you have successfully downloaded and installed MATLAB, you can re-enable your anti-virus software.

Best Answer

Related Solutions

MATLAB: Does the MATLAB installer hang on “Verifying” when installing on a MAC

MATLAB: Do I get the error message “installer.exe is not a valid win32 application” when trying to start installer which was downloaded from MathWorks

Related Question