In order to download MATLAB products you must be associated to a license as an Administrator or Licensed End User. If you are associated as a Licensed End User, your Administrator must Allow Product Downloading for your MathWorks Account. The administrator can change these settings on the Manage Users tab in the License Center.
As a License Administrator, see the following support article for instructions on adding a Licensed End User:
If your license allows self-association, see the following article for instructions on associating yourself to a license:
If you are already associated to the license with the correct download permissions and still receive this error message, please perform the following:
- Log out of your MathWorks Account.
- Clear your web browser's cache and cookies. For detailed instructions, consult your web browser's documentation.
- Log back into your MathWorks Account and attempt the download again.
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