The best way to resolve a License Manager Error -9 is by reactivating RoadRunner through the License Center.
Before you can activate MATLAB on a computer that is not connected to the internet, you must obtain your Host ID and login name.
To obtain your Host ID, follow the instructions in this article:
What is a Host ID? How do I find my Host ID in order to activate my license?
To obtain your Login Name, follow the instructions in this article:
How do I find my computer username in order to activate my license?
After obtaining your Host ID and/or Login Name:
- Go to the License Center.
- Select the RoadRunner license number under "My Software." If you do not see the license number, click "View additional Licenses or Trials" in the bottom right hand corner.
- Click the "Install and Activate" tab
- Click "Activate to Retrieve License File" or "Activate a Computer"
- Enter the release of RoadRunner you are activating, the operating system, the host ID, the Computer Login Name, and the Activation Label
- Download the license file
- Start RoadRunner. It will report the same License Manager Error -9. Select OK.
- At the Welcome to RoadRunner screen, select Next
- On the RoadRunner Activation screen, browse to the new license file. Select Finish.
- Start RoadRunner.
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