MATLAB: Do I see the error “Unable to locate required installation files” when running the MathWorks installer

MATLAB

When I enter the File Installation Key or select my license and confirm my installation settings, I receive an error that MATLAB is unable to locate the required installation files, or I see that some of my products are missing.
How do I fix this issue?
In MATLAB R2014a and earlier, the error is "There are no products available to install from this location."

Best Answer

This error can be caused by any of the following issues:
  • You have not downloaded any or all of the correct installation files
  • The installation files are not in the correct location
  • You are not using the correct File Installation Key
Note: If you are running the MathWorks Installer to install MATLAB or other MathWorks products with an internet connection but receive an unable to connect error, please see the following link. 
Why do I get a connection error when installing or activating MATLAB or another MathWorks product? 
You have not downloaded any or all of the correct installation files
To perform an offline installation using the File Installation Key, you are required to obtain the installation files prior to installation.  The MathWorks Installers downloaded from our website, e.g. matlab_R2020b_win64.exe, are not the installations files; the installation files are obtained by downloading the ISO (License Administrators only) or by downloading the installation files via the MathWorks Installer on an online machine. For instructions on obtaining the installation files, please refer to the following article:
How can I get MATLAB installation files for use on an offline machine? 
You are not using the correct File Installation Key
If you are installing MATLAB or other MathWorks products offline with the File Installation Key, and the products are missing, make sure you have the correct File Installation Key. For instructions on obtaining a new File Installation Key, see this related article:
Where can I find the Activation Key or File Installation Key (FIK) for my license?
If you have the correct files and installation codes and the installer still does not list the product(s), please contact Installation support. You can contact Customer Service and Installation Support via the MathWorks website here:
https://www.mathworks.com/support/contact_us.html
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