MATLAB: Issue in downloading any support package from the MATLAB 2017a,

downloading support package from matlab 2017 aMATLAB

hello, I am facing following problem during downloading any support package from the MATLAB 2017a, Please help me to fix this problem.

I have also tried following steps which were recommended in MATLAB answers for fixing this problem but this did not work.

For R2016b and newer

1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Manage Add-Ons" option. Find your Support Package on the generated list and click the "Uninstall" button across from it. Once this uninstall is complete, close out of MATLAB.

2. Navigate to the following folder on your computer and delete the contents you find there:

Windows = C:\ProgramData\MATLAB\SupportPackages\R20XXx\

Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/

Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/

ProgramData is a hidden folder, but you can use the shortcut %ProgramData% from Windows Search to jump right to the current user's ProgramData folder.

3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.

4. Run the Support Package installer again and re-install your Support Package now.

Thank you

Best Answer

See https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

Related Solutions

MATLAB: How to perform a clean re-installation of a Support Package

Sometimes support packages become corrupt and cannot complete installation or encounter errors that you cannot get past. In these scenarios, it is beneficial to perform a clean re-installations of your Support Package rather than a regular re-installation. To do this, follow these steps:

For R2016b and newer

2. Navigate to the following folder on your computer and delete the contents you find there:

Windows = C:\ProgramData\MATLAB\SupportPackages\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/
NOTE: ProgramData is a hidden folder, but you can use the shortcut %ProgramData% from Windows Search to jump right to the current user's ProgramData folder.

3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.

4. Run the Support Package installer again and re-install your Support Package now.

For R2016a and prior

1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Get Hardware Support Packages" option. In the Support Package Installer choose the "Uninstall" radio button, then click "Next". Follow the remaining menus to uninstall the desired Support Package.

2. Navigate to the following folder on your computer and delete the contents you find there:

Windows = C:\MATLAB\SupportPackage\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/

3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.

4. Open MATLAB again and run the following commands:

>>restoredefaultpath
>>savepath

5. Run the Support Package installer again and re-install your Support Package now.

NOTE:

This will remove all support packages that you currently have installed.

MATLAB: Trying to install MATLAB Support Package for USB Webcams

Try a clean uninstallation of the support package and reinstall it again.

2. Navigate to the following folder on your computer and delete the contents you find there:

Windows = C:\MATLAB\SupportPackage\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/

3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.

4. Open MATLAB again and run the following commands:

>>restoredefaultpath
>>savepath

5. Run the Support Package installer again and re-install your Support Package now.

If the error persists, please provide the complete error message or screenshot of the error.

Best Answer

Related Solutions

MATLAB: How to perform a clean re-installation of a Support Package

MATLAB: Trying to install MATLAB Support Package for USB Webcams

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