During activation or log in of MATLAB, I receive the error 379 "No licenses were found"
MATLAB: Do I get error 379 while attempting to activate or log in
MATLAB
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If your MathWorks Account is linked to a license, you can find contact info for your License Administrator in the License Center:
2. Log into your account (if prompted)
3. Click on license number
4. Click on "Contact Administrators" tab
If your MathWorks Account is not linked to a license, please contact MathWorks Customer Support:
The Activation Key is a string of 25 digits which authorizes an individual to access a MATLAB license. If your MathWorks Account is not linked to a MATLAB license, you will be prompted to provide an Activation Key. Additionally, under certain circumstances, you may be asked for an Activation Key, even if you are linked to a MATLAB license, for the following reasons:
- The MathWorks Account e-mail you have used to sign-in to the installer is not linked to a license with MATLAB on it.
- To resolve this issue, confirm your MathWorks Account is linked to a MATLAB license by signing in to the MathWorks License Center .
- The release of MATLAB you are installing is not available on your MATLAB license. Possible reasons include:
- You may be using a Trial license, which is release specific. Trial licenses can only be used for a specific version of MATLAB, typically the latest release. Please ensure the release of MATLAB you have installed on your computer matches the release you have been issued a Trial for. If you need to obtain Trial for a different release of MATLAB, please contact your Sales Representative .
- If you license does not have an active Software Maintenance Service (SMS) contract, you may be attempting to use a release of MATLAB which was released after your SMS contract expired. To resolve this issue, install an older release of MATLAB, or contact your Sales Representative to request a quote to update your SMS contract.
- Certain releases of MATLAB are not available for Student licenses. These releases are
- R2014b, R2013b, R2012b, R2011b, R2010b, R2009b, and R2008a and earlier.
- If MATLAB is already installed, and you are prompted an Activation Key (either in the Activation Client or in the License Center), your License Administrator may have set a restriction on the license to only allow activation with an Activation Key. By default, a key is not required to activate MATLAB. Contact your License Administrator to request for the Activation Key, or to have that permission turned off.
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