MATLAB: Does network configuration blocks proper installation of MATLAB products

errorexpectedMATLAB

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What happened when you pressed Yes to retry downloading that file?

If you were still unable to continue with the installation, I recommend contacting your IT department to determine if they are aware of any problem with your hardware or network configuration that would prevent the Installer from downloading the files needed to install.

If you are still unable to continue with the installation after contacting your IT department, please contact Technical Support using the Contact Us link in the upper-right corner of this page for help diagnosing and resolving the cause of this installation problem.

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MATLAB: How to download MATLAB and other MathWorks products

This article only applies to R2014a and later. For instructions on downloading R2013b and earlier, see the following article:

How do I download MATLAB R2013b and earlier?

Before proceeding, please note that only users who have been granted permission to download by their license administrator can use the installer to download MATLAB and associated products. If you do not have download permissions, contact your license administrator for assistance. Your license administrators' contact information can be viewed if you click "Contact Administrators" in the MathWorks License Center.

Once you have download permissions:

Go to your MathWorks account homepage: MathWorks Account
Locate the license you would like to download products for in the list. (Click "View additional Licenses or Trials" if you don't see it.)
Click the downwards-pointing blue arrow on the same row as the license in question.
Click the blue button on the left to download the latest release of MATLAB you have access to, or select an older license in the menu on the right.
Choose the platform you need the installer for. NOTE: If you intend to install MATLAB on a machine different from the one you are downloading the installer on, see the following article: How can I get MATLAB installation files for use on an offline machine?
If prompted by your browser to Run or Save the installer choose to save.
Locate the installer in a file browser. It should be located in the default download location, unless you specified another location. The installer will be named:

Windows 64 bit: matlab_R20XXx_win64.exe
Windows 32 bit: matlab_R20XXx_win32.exe
Mac: matlab_R20XXx_maci64.zip
Linux: matlab_R20XXx_glnxa64.zip

Launch the Installer:

Windows: Double click the matlab_R20XXx_win(64/32).exe to launch the installer. The Windows Self-Extractor will run, and then the installer will launch.
Mac: Double-click the matlabR20XXxmaci64.zip. This will extract the files and automatically make another folder called matlab_R20XXx_maci64. Inside this folder, double-click InstallForMacOSX to launch the installer.
Linux: Unzip the matlabR20XXxglnxa64.zip file. From the extracted contents, run the install script.

In the MathWorks Installer, select Log in with a MathWorks Account and continue through the Installer.
When prompted, select the license you would like to download and install.
Select the products you would like to download and install. The installer will proceed to download and install products from the selected license.

MATLAB: Do I get an extract error while installing MATLAB

The error usually shows that the installer could not extract the .zip file packaged with the installer.

Administrative permissions
Antivirus Software
Corrupted Installer

Solution:

Antivirus Software

To temporarily disable your Antivirus on

Windows

Locate the Antivirus protection program icon on the Windows system tray.
Right-click the icon and select Disable, Stop, etc. to temporarily disable the program. In some cases, you may need to open the program and disable it using the program's menus.

To temporarily disable your Antivirus on a Mac:

Locate the Antivirus icon found on your Mac menu bar.
Click Shut down or disable temporarily.

To temporarily disable your Antivirus on a Linux:

Locate the Antivirus protection program icon on the Linux system tray.
Click Shut down or disable temporarily.

Some security software will interpret the MATLAB installer as a false positive and prevent the installer from running. You can also boot your computer into Safe Mode with networking which will suppress your security software if the computer is in Safe Mode.

Windows Safe Mode

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

macOS Safe Mode

https://support.apple.com/en-us/HT201262

Delete the MATLAB installation files and re-download

Go to your Downloads folder - Windows - C:\Users\<username>\Downloads - Mac - /Users/username/Downloads/matlab_R20XXx_maci64.dmg - Linux - ~/Downloads/MathWorks
Delete the MATLAB installer (matlab_R20XXx_*.exe or maci64.dmg and _temp_matlab_R20XXx_win64) for Windows and Mac - Linux - rm -r ~/Downloads/MathWorks
Delete the MATLAB downloads folder (MathWorks)

You may need to contact your IT Help Desk to change your security software setting

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Related Solutions

MATLAB: How to download MATLAB and other MathWorks products

MATLAB: Do I get an extract error while installing MATLAB

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