MATLAB: Cannot install MatLab on the Windows 10 Laptop

errorinstallationlaptopMATLAB and Simulink Student Suitewindows 10

I'm at my wit's end trying to install MatLab. I have homework that's due, and it won't install for me.
I have a "Lenovo ideapad" laptop with a Windows 10 operating system.
I have already loaded my key onto MathWorks and downloaded the installer. I clicked on "Log In with a MathWorks account" and accepted the terms. I typed in my correct MathWorks account name and password. I only have one license, so it was already highlighted; I've also tried clicking on it to make sure it was selected. It asks me to choose an installation folder, and I accept the default folder name they suggest. After I click on "Next" from this point, it brings up a window that says the following:
"Connection Error
" The application could not connect to MathWorks.
"For more information on resolving this issue, see this Support Article"
After clicking on "OK", it takes me back to the screen I was just at, for choosing an installation folder.
I checked the support article the link led me to, but nothing has helped so far. I have no clue why it won't connect. Keep in mind that this is the MathWorks Installer program; I haven't been able to install MatLab yet.
Please help??? Nobody at my school knew what to do about this either. {:-(

Best Answer

I appreciate everyone's help.
I was able to call the contact number and they got me in touch with the Install Team.
It turns out that the problem was very simple: My computer just needed two environment variables set. After those were set and I restarted the installation program, everything worked as it should.
In case someone reading this has the exact same problem, here are the fixing instructions (keep in mind I'm on a Lenovo laptop with a Windows 10 operating system):
First, he had me do a "start menu"/Cortana search for "Environment Variables".
"Once in the Environment variable menu please use the steps below to set both system environment variables:
  1. Under System Variables, select New.
  2. Set the first variable name "JAVA_TOOL_OPTIONS" with the value of "-Djava.net.preferIPv4Stack=true" (enter these without the quotation marks)
  3. select New again.
  4. Set the second variable name "JAVA_OPTIONS" with the value of "-Djava.net.preferIPv4Stack=true" (enter these without the quotation marks) and click on OK
  5. Click OK again on the previous screen and try the installer again.
"NOTE: Once the installation is complete you can remove these environment variables."
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