MATLAB: Unable to purchase MATLAB, no response from Sales when contacted

billingMATLAB

Hi there,
I'm trying to purchase a student licence of MATLAB but have been unable to get past the 'Billing' page. When I click 'Continue' after filling in my billing details I get the following error message:
"An error prevented completion of your order. Check your order information and try again. If the problem persists, please contact us."
After getting this message several times in a row I clicked "contact us" and filled out the form. A week or so later, having received no response, I tried again and exactly the same thing happened. Another 'contact us' form filled in, still no response.
I suppose this forum isn't really the place to ask this sort of question, but I'm hoping that someone from MathWorks will see this and point me in the direction of someone who can help?
All I want to do is buy your product!
Thanks,
Will

Best Answer

While I had sometimes a larger delay when I contacted TMW through functional emails like support@... etc, the reactions have been always very short (usually less than an hour), when I contact a person using a personal email address. This does not reflect the intention of the functional address system, but I think a personal contact is the best choice because this is the nature of inter-human communication.
The reaction time is even shorter, when I call a TMW member by phone. I'd start at http://www.mathworks.com/company/worldwide/ to select your region, then from e.g. for Germany http://www.mathworks.de/company/aboutus/contact_us/ I use the phone number found there and ask for the number of the correct person.
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