MATLAB: Problem on linking to DOORS

doors simulink traceability error dxlsimulink

Hi All,
I got a problem when I tried to create a connection between a model or a component of it to the requirement written in DOORS for providing traceability.
The errors are:
  • – Failed to verify DOORS API version.
  • Please termiante all doors.exe processes, restart DOORS client and log in, then retry your action in MATLAB or Simulink
  • – MATLAB cannot find the DOORS automation server. You must "Edit DXL" access privileges in your DOORS login account to use the DOORS interface. Please contact your DOORS administrator.
In the DOORS log area I got these errors:
  • -E- DXL: <Line:2> Token concatenati non correttamente
  • -E- DXL: <Line:2> Variabile non dichiarata (dmiVersionNumber)
(in italian) translated:
  • – not correct token concatenation
  • – not declared variable (dmiVersionNumber)
DOORS administrator verified that I've privilegies for running DXL.
How can I solve this?
best regards,
dan