In order to resolve this issues, please perform the following:
1. Clear your web browser's cache and cookies. For instructions, consult your web browser's documentation.
2. Review your account profile and make sure that the correct country and company information have been selected. If changes need to be made, click the "Edit My Profile" button and make the appropriate changes.
3. Make sure that cookies are enabled for your web browser. If you are using Internet Explorer, you can check if cookies are enabled using the following instructions:
a. Click on Tools | Internet Options | Privacy
b. Select the 'Advanced' button
c. Check the 'Override automatic cookie handling' box
4. If you are on Internet Explorer, make sure that MathWorks is not on the list for Restricted Sites.
a. Click on Tools | Internet Options | Privacy
b. Select the 'Restricted Sites' then 'Sites'
c. If mathworks.com is listed, remove it. If it does not remove you will need to contact your network administrator.
Also, try adding MathWorks to the list of Trusted Sites.
a. Click on Tools | Internet Options | Privacy
b. Select the 'Trusted Sites' then 'Sites'
c. If mathworks.com is not listed, add it. If it does not allow you to add this, contact your network administrator.
Make sure that "Require server verification (https:) for all sites in this zone" is not checked.
5. Make sure that your firewall is configured to allow download access. If you do not have access to your firewall, please contact your systems administrator.
6. Try Using a different web browser like Firefox or Chrome
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