MATLAB: Help unlocking MATLAB due to incorrect name

installationtroubleshoot

When I downloaded MATLAB, I saved it under my name but when I went to open it, it was locked. After reading the FAQ's, I understand that this happened due to it not matching the name that my computer is saved under. How do I correct this issue?
Thanks, Kat

Best Answer

The license administrator for your license (which might be you) needs to log in to MATLAB Central and go to the license center at https://www.mathworks.com/licensecenter?s_tid=mwa_com_vwlc_cta2 which can be reached by clicking on "My Account" (which in turn can be reached by clicking on the username in the upper right of the screen.) Once there, they would click on the End Users tab and click on your entry under the wrong name and Remove it if is not valid. Then they would go over to the Activation tab and click on the activation label for the computer mistakenly authorized for, and Deactivate it.
Once this is done you would be able to go through the process and re-install.
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