MATLAB: Does the MPS Dashboard installation process output a ‘Command failed… pg_ctl’ error message on a Windows machine

MATLAB Production Server

When running the .\setup.bat install for the MPS Dashboard installation, why do I get the following error:

server error: Command failed: C:\Windows\system32\cmd.exe /s /c ""C:\Program Files\MATLAB\MATLAB Production Server\R2017a\dashboard\PostgreSQL\bin\pg_ctl" -w -D "C:\mps\dashboard\data" init"

Best Answer

This error can occur if Visual C++ Redistributable Packages for Visual Studio 2013 is not installed properly. To verify, run the following command in the Command Prompt:

"C:\Program Files\MATLAB\MATLAB Production Server\R2017a\dashboard\PostgreSQL\bin\pg_ctl" -w -D "<MPSDASHBOARDINSTALLATIONDIR>\dashboard\data" init

If the following error message is outputted, then Visual C++ Redistributable Packages for Visual Studio may not be installed:

MSCVR120.DLL is missing

To resolve this error, you must install Visual C++ Redistributable Packages for Visual Studio 2013. After installing the package, you can attempt the MPS Dashboard installation again. A successful install of the Dashboard will result in the following output:

cleaning workspace...
cleaned workspace
creating workspace...
created workspace
initializing database...
initiated database at <MPSDASHBOARDINSTALLATIONDIR>\data
starting database server...
started database server
stopping database server...
stopped database server
Successfully installed MATLAB Production Server Dashboard.

If you are still unable to set up MPS dashboard and the output from the command above is empty and does not mention the missing DLL, then try the following steps:

Add $MPS_ROOT\bin\win64 to your system PATH, where $MPS_ROOT is the directory where you have MATLAB Production Server installed. The $MPS_ROOT\bin\win64 folder contains DLLs that MATLAB Production Server uses.
Also make sure any postgresql process running in the host is terminated and that the dashboard setup process is executed in admin mode.

Related Solutions

MATLAB: Do I receive License Manager Error -14

This error could be caused by a number of things.

1. This error can occur on a client machine when the hostname in the SERVER line of your license.dat file does not match the hostname on the SERVER line of your license server's license.dat file. The client machine's SERVER line must match that of the license server. Contact your License Administrator to confirm the hostname in the SERVER line.

The license file on the client machine varies depending upon operating system and version. For R2008a and above, the license file is generally called network.lic and is located in $MATLAB\licenses (where $MATLAB is the MATLAB installation directory). For versions prior to R2008a, the license file will generally be the following:

Windows

---------

 $MATLAB\bin\win32\license.dat (for 32-bit MATLAB)
 $MATLAB\bin\win64\license.dat (for 64-bit MATLAB)

Linux/Unix/Mac

------------------

 $MATLAB/etc/license.dat

2. This error can also occur if the hostname of your license server is not resolvable. To test this, run the following command from a terminal/command prompt:

 ping <hostname>

where <hostname> is the hostname of the license server as it appears on the SERVER line of your license.dat file.

If the output of the above command comes back as 'unreachable' or 'unresolvable', then please contact your System Administrator and have them address this issue.

MATLAB: Regarding MATLAB Production Server dashboard

I assume you machine is Windows. To setup MATLAB Production Server Dashboard, please read the following steps.

1. Install Visual C++ Redistributable Packages

Download Visual C++ Redistributable Packages for Visual Studio 2013 from this link . Choose "vcredist_x64.exe".

2. Setup MATLAB Production Server Dashboard

Open Command Prompt and cd to $MPS_INSTALL\dashboard where $MPS_INSTALL is installation folder of MATLAB Production Server, for example, "C:\Program Files\MATLAB\MATLAB Production Server\R2018a".

cd C:\Program Files\MATLAB\MATLAB Production Server\R2018a\dashboard
mps-dashboard.bat setup

Then, specify any folder (for example, C:\Work\MPS_Dashboard_Work) for Dashboard work folder.

3. (Optional) Configure Dashboard settings

If you want to change default port numbers for dashboard and database, Edit $MPS_INSTALL\dashboard\config\config.txt.

4. Start Dashboard

Open Command Prompt and cd to $MPS_INSTALL\dashboard, then do

 mps-dashboard.bat start

5. Access to Dashboard

Open web browser and access to http://localhost:9910 (by default port number) Login page will appear. Default account is User: admin and Password: admin

6. Creating MPS instance using Dashboard

After log in to Dashboard, click "Create New" for creating new MPS instance. Input Name and Description(Optional), click "Create".

After creating a instance, click a hyperlink of the instance, then go to "Application" tab. Click "Upload and Deploy New Archive" from triangle-bottom, and upload your .ctf file (which you've compiled from Production Server Compiler).

Next, go to "Settings" tab. Change MPS instance configurations as you like. For example,

Core -> MATLAB Runtime path

HTTP -> HTTP/HTTPS port number and edit CORS Allowed Origins

Worker -> Maximum Workers

License -> License server info

and click "Save" in the bottom and click green triangle in the top. MPS instance will be started.

Hope this would help you.

Best Answer

Related Solutions

MATLAB: Do I receive License Manager Error -14

MATLAB: Regarding MATLAB Production Server dashboard

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