MATLAB: Do I receive the error message “There was an error installing the dongle device drivers“ when I install MATLAB with a dongled license

Question

I'm trying to install MATLAB and get the error message:

There was an error installing the dongle device drivers. Try to use the dongleutil.exe utility (in the bin\win32 directory) to install them.

I run dongleutil.exe and the DOS Window returns: ERROR: Installing HASP Device Drivers … API error number : 0x2008007 API suberror number : 0x20007 System last error number : 0x0 API error description : Failed to start the Aladdin Device Driver. Failed to start a service in the Service Control Manager Database

Answer 1

In order to install the dongle properly, follow the instructions below:

1. Open a command window. (To do this, Click Start->Run, in the run window type 'cmd').

2. Navigate to the $MATLABROOT\bin\win32 directory (where $MATLABROOT is your root MATLAB directory)

3. Run the command:

 haspdinst.exe -i

If the above workaround fails, an updated HardLock driver is available that will resolve this issue. It can be downloaded from the following website:

https://safenet.gemalto.com/minisites/srm/downloads.aspx?id=8589947119&terms=hasp

1. Read and accept the License Agreement

2. The Sentinel_LDK_Run-time_setup.zip will download automatically

2. Unzip the archived file

3. Execute Setup.exe