MATLAB: Do I receieve an “Error -1002: The e-mail address you entered is associated with a non-student MathWorks account” after entering the email address into the Student Version

Question

I get the following error message when trying to activate my student version on a second machine:

"Error -1002: The e-mail address you entered is associated with a non-student MathWorks account and may not be reused for student purchases. Either create a new account by providing a different e-mail address, or contact MathWorks at http://www.mathworks.com/company/aboutus/contact_us/ "

Answer 1

This error indicates that the account being used is a professional or academic account, and not a student account. Either use a student account associated with a different email address.

You can contact Customer Service by creating a new Service Request here:

https://www.mathworks.com/support/contact_us.html

Alternatively, you can perform a manual activation of MATLAB as a workaround, instructions for this can be found in the link below:

http://www.mathworks.com/matlabcentral/answers/96253