This error is the result of either an incompatibility between the CD/DVD media and the CD-ROM/DVD device or by a set of damaged media. To rule out either one of these causes, try running an installation on a different machine using the same media.
If you continue to experience the same error message on a different machine, there are three workarounds for this problem.
The first workaround is to install MATLAB from downloaded files. In order to download files from MathWorks website, you must log into your MathWorks Account and have the correct permissions to access these files. For more information about downloading licensed products from MathWorks website, please see the following link:
If for some reason the downloads do not work or you do not wish to install from downloaded files, you can reboot your machine into Safe Mode with networking and try running the installation again. In certain situations, there are third party drivers/applications which may conflict with our installer and booting into Safe Mode will resolve this incompatibility.
Finally, if the above workarounds fail, the only option left is to copy the files off of the media to a local or network area and then run the installation from these copied files. Follow the steps outlined below to copy your media to a local/network area:
Three CD set versions
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1) Copy all files from CD1 to a directory of your choosing (in subsequent steps, this directory will be referred to as $CD1).
2) Copy all files within the 'archives' subdirectories on CD's 2 and 3 into the 'archives' subdirectory of $CD1.
3) Delete the file named 'matinfo*.enc' from $CD1 root directory (for MATLAB R14SP2 and higher the file is named 'matinfoxml.enc', for older versions, the file is named 'matinfo.enc').
4) Start the installation by running the 'setup.exe' file from $CD1.
DVD versions
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1) Copy all files from the $ARCH folder on the DVD (where $ARCH is win32 for 32 bit Windows and win64 for 64 bit Windows) to a directory of your choosing. In subsequent steps, this directory will be referred to as $DVD.
If you have the MATLAB Student Version, copy the entire contents of the disc.
2) If it exists, delete the file named 'matinfoxml.enc' from $DVD.
3) Start the installation by running the 'setup.exe' file from $DVD.
If none of these workarounds are feasible, then you can request that a new set of media be sent to you by contacting our Customer Service department:
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