[GIS] Why won’t ArcMap load after borrowing a license

arcgis-desktoparcgis-license-managerarcmap

We have an ArcGIS license manager on a server on our network. We have to occasionally take the server down for maintenance, so we have the production team borrow their licenses so that they can keep working.

ArcMap will not launch using the borrowed license while still connected to the network (from which the license server has been removed). The program just hangs on the splash screen. However, if we unplug the machines from the network ArcMap launches without issue. If we then plug the machine back into the network with ArcMap launched, several features of the software operate more slowly (e.g. accessing feature properties). We need to maintain a network connection in order to work with data located on another server.

Is ArcMap ignoring the checked-out license because it thinks it can still find the license manager on the network?

Is there a way in which we can check-out the licenses and use them without having to disconnect from the network?

NOTE: The solution provided by @PolyGeo worked. I did end up having to have ESRI reauthorize our licences as we had to reinstall the License Manager while all licenses were borrowed, which ended up causing a conflict.

Best Answer

This is advice I offered at https://geonet.esri.com/thread/64649 because I have come across it a couple of times.

If you have borrowed a license and have left the web address of the license server you are borrowing from in the ArcGIS Administrator, then maintained access to the web but no longer to the license server, then ArcMap appears unable to start.

Three ways around this appear to be:

  1. Make the license server reachable again
  2. Disconnect access to the web
  3. Open ArcGIS Administrator and remove the name of the license server

It sounds like 3. may be an option for you.