[GIS] Debug ArcMap 10.3 start – process ends with ‘Loading Document…’ message

arcgis-10.3arcgis-desktop

How can I debug the initial process of ArcMap 10.3.1 for Desktop?

The ARCMAP.exe process get's killed after hanging a while with the "Loading Document…" message.

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What I have done so far:

  • Check and reset the Normal.mxt
  • Reset AppData\Roaming\ESRI\Desktop10.3
  • reinstall ArcGIS 10.3.1

It seams like something is blocking the initialing process. Interesting is that the process gets about ~100000 - 160000 K memory and then doesn't change anymore until it get killed.

arcgis process

Any ideas how to debug the start of ArcMap?

(sorry for cross posting, s. geonet.esri.com)

Best Answer

Description

ArcMap unexpectedly exits during the "Loading Document..." stage on startup. No error code is displayed. Cause

This can result from an upgrade to Python 2.7.11, which was released on December 12, 2015.

In the newly released version, there is a line in the code that makes the following statement, where 'PyWin_DLLVersionString' now is "2.7-32".

This statement searches for the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Python\PythonCore\2.7-32\PythonPath, which does not exist.

source: http://support.esri.com/technical-article/000012670

THIS IS WHAT SOLVED MY PROBLEM

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