I installed ArcGIS For Desktop Advanced 60 Day Trial. I'm not sure what went wrong, but I didn't get a clean install. I uninstalled it.
I later installed ArcGIS For Desktop, and went through the authorization wizard to configure it as a Single User license under my company's organization.
Everything looked like it worked fine, except that when I try to run ArcMap, it loads the splash screen, sits for 30 seconds, then disappears.
When I run ArcGIS Administrator, I see Desktop. I can run through the Authorization Wizard, and it tells me everything is authorized. But when I look at the availability list, everything is set to expire in June, 60 days after I installed the free trial, not in November when the company's license expires.
If I go in to Deauthorize, I see two items:
- ArcGIS for Desktop Advanced 60 Day Trial – expires 27-Jun-2016
- EDN ArcGIS for Desktop Basic – expires 01-Dec-2016
If I try to deauthorize the free trial, I get an error message: "7466: The return of the fulfillment is denied by the return policy because max return exceeded [Incident# 8414-03497135]"
I've uninstalled all the ArcGIS products, walked through and removed all the ArcGIS registry settings, reinstalled the EDN Desktop Basic, and I still see the free trial showing up in the ArcGIS Adminstrator lists.
Am I right in supposing that it's the presence of this aborted free trial install that's keeping my fresh install from working?
And how can I get rid of it?
Best Answer
Trial licenses can not be deauthorized. Deauthorize your Basic license from your organisation. Go to "C:\ProgramData\FLEXnet" and delete the documents inside the Flexnet folder. This will clear the information recorded by your arcgis administrator. Authorize the basic license from your organisation and you're ready to go.