androidarcgis-androidarcgis-online
I have a map on ArcGIS online. The map shows labels just fine as you can see on my web map (http://bit.ly/1q7hc0h).
The problem is that when I view the map on may Android device using the ArcGIS app the labels do not appear.
I have the most recent version of the Android app and I do not have scale dependent labels set in ArcGIS Online.
Any ideas on why the labels are not showing in the mobile version?
The ArcGIS app lets you view web maps, not web mapping applications. Web mapping applications are composed of HTML, Javascript and CSS and are accessed from a device's web browser.
Here's an example of a web mapping application:
It is designed to work on any device, but only from within the web browser. You should be able to obtain the URL of your web mapping application in the app's Item Details screen.
Hope this helps.
I had the same issue a few weeks ago, and I had to change a security setting on ArcGIS Online. Sign into ArcGIS online, then go to "My Organization" link on the top. From there, click on "Edit Settings". On Edit Settings, click on the "Security" tab on the left side column. I checked the second check box down "Allow anonymous access to your organization's website. (Your Organizations Name)." (See screen shot). ESRI also has a link to a support article by the security option:
http://doc.arcgis.com/en/arcgis-online/share-maps/share-items.htm
Best Answer
AGOL labels are not supported on mobile, e.g. Collector. https://geonet.esri.com/message/392275?sr=search&searchId=6f4adad4-6432-41e9-9877-d41c67d943b9&searchIndex=1#392275