I am unable to open any new map. Add Data doesn't show any basemaps or Arcgis Online Maps. As soon as I try to add any of the base maps, my program closes on me.
Yet I am able to work on all my old saved maps with basemaps in them so far. Also, I can work with my database without adding any basemap or arcgis online maps.
To make a new map, the round about way I have figured out is to add a basemap from ArcCatalog/GIS servers/arcgis on services.arcgisonline.com
But I want my Add Data to add basemaps to my new maps.
How do I do that?
Best Answer
Without an error message or additional information, this is a bit difficult to troubleshoot, but I would suggest this ESRI help link as a starting point. Highlights from that help link include:
Updating Java worked for some.
Clearing the cache worked for several:
If on IE 10,
Sometimes an older graphics card causes this. To workaround:
If you're not up to date on service packs, try updating to SP 4: