MATLAB: Am I unable to download products that I am licensed for using the MathWorks account

MATLAB

When I attempt to download my licensed products I encounter one of the following issues:
1. I am continually looped back to the first screen of the download area.
2. I receive a message stating that "We are unable to provide access to download your licensed products at this time".
3. Only some of my licensed products show up as being available for download.

Best Answer

If you are having problems downloading your licensed products using your MathWorks account please see the information below.
Note: You must be the Administrator or have Download Privileges in order to download installer files from the License Center.
For all cases, clear your web browser's cache and cookies. For instructions, consult your web browser's documentation.
For cases where you are continually looped back to the first download screen, see related Solution 1-F68GGQ.
If you are receiving the message "We are unable to provide access to download your licensed products at this time" or all of your licensed products are not appearing:
1. Check to see if you are listed as the administrator or asset manager on your license.
2. If you are not the administrator or asset manager on your license, but would like to be able to download products for a specific license, visit the following URL for information on setting download permissions to extend download access to all contacts (Maintenance, Update, and Licensed Users) associated with a license:
https://www.mathworks.com/matlabcentral/answers/92784-how-do-i-allow-product-downloading-or-enable-keyless-activating-for-end-users-on-a-license
3. Some or all of your products may not be under maintenance. For more information about software maintenance or to receive a quote, see:
https://www.mathworks.com/services/maintenance.html
If you still have issues, contact support.
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